Supermarket deliveries

Supermarkets are ensuring that vulnerable customers are being catered for with priority home delivery slots.

However, different supermarkets are prioritising people in different ways and are undertaking different processes.

I have set out below the ways to access priority home delivery slots for the main supermarkets.

From the outset, it is important to understand that most supermarkets are prioritising clinically extremely vulnerable customers. These are people who are ‘shielded’ under government guidance. Note, this is different to those who are advised to self-isolate due to their higher risk.

There is a specific criteria to qualify as extremely clinically vulnerable. To view that criteria click here. If you meet this criteria and have not yet received confirmation of this status (i.e. with a letter from your GP, hospital or NHS) then you can register here.

The Government has provided a list of those who are clinically extremely vulnerable to the UK’s major supermarkets to assist the process of prioritising those who are most in need.

If, after reviewing the procedures used by different supermarkets, you are still unable to access an online delivery slot for supermarket deliveries, there is a ‘Super Neighbour’ scheme of dedicated volunteers to help their neighbours during the coronavirus outbreak. You can sign up for the scheme here.

Tesco

Tesco are identifying customers using the list provided by the Government. They are currently contacting their customers who are clinically extremely vulnerable.

To try and get access to a priority slot, you can phone 0800 917 7359.

Sainsbury’s

Sainsbury’s are identifying customers using the list provided by the Government. They are currently contacting their customers who are clinically extremely vulnerable.

If you do not fall into this category then you can still access grocery online through their expanded Click & Collect offer.

Asda

Asda have written to over 91,000 of their most vulnerable customers who have an email address linked to an Asda customer account.

Those who received an email have been sent advice about how to claim a delivery slot free of charge.

Morrisons

Morrisons are making more delivery slots available to customers through their website and through the Morrisons Store on Amazon Prime Now.

They have launched a customer call centre for orders to be taken over the phone so that people who don’t use online shopping can still order food – that phone number is 0345 322 0000.

They have launched food boxes that are designed to provide homes with everyday essentials, with both a vegetarian and meat eater option. You can find out more about this here.

Waitrose

Waitrose are identifying customers using the list provided by the Government. They are currently contacting their customers who are clinically extremely vulnerable.

Iceland

Iceland have announced that they are temporarily limiting online orders to customers who are over state pension age, self isolating or otherwise vulnerable, such as those who are disabled.

When you go on the Iceland website to book a delivery, a pop up will appear asking if you are over state pension age, vulnerable or self isolating.

If you click yes, you’ll be allowed to view the delivery slot calendar.

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